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Privacy Policy

Effective Date: 14 November 2024
Last Updated: 18 November 2024

1. Introduction

This Privacy Policy describes how Tsohar Group (“we,” “our,” or “us”), operating as Alpha CRM, collects, uses, processes, and shares your information. This policy applies to all users of Alpha CRM services, website visitors, and business partners.

Contact Information:

  1. Company: Tsohar Group
  2. Address: 29 Avenue Hoche, 75008 Paris, France
  3. Email: contact@alphacrm.ai

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  1. Name
  2. Email address
  3. Phone number
  4. Company name and position
  5. IP address
  6. Login credentials
  7. Payment information (processed securely through Stripe)

2.2 Usage Data

We automatically collect the following usage information:

  1. Login times and duration
  2. Features and pages accessed
  3. Actions performed within the system
  4. Device information (browser type, operating system)
  5. IP address and location data

2.3 Business Information

Through your use of Alpha CRM, we may have access to:

  1. Customer contact information
  2. Sales and interaction records
  3. Business relationship data
  4. Communication history
  5. Contract and deal information

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and maintain the security of our service. For detailed information about the cookies we use, please see our separate Cookie Policy.

3. How We Collect Information

We collect information through:

  1. Direct user input during registration and use
  2. Automated collection through our website and application
  3. Third-party service providers (such as Stripe for payments)
  4. API integrations
  5. Cookies and tracking technologies

4. Purpose of Data Collection

We collect and process your information for the following purposes:

  1. Providing and maintaining the Alpha CRM service
  2. Processing your payments and subscriptions
  3. Sending service updates and notifications
  4. Providing customer support
  5. Improving our services
  6. Ensuring security and preventing fraud
  7. Complying with legal obligations

5. Data Processing and Storage

5.1 Data Storage Location

All data is stored in AWS data centers located in Frankfurt, Germany.

5.2 Data Processing

We process your data in accordance with GDPR requirements, based on:

  1. Contract performance
  2. Legal obligations
  3. Legitimate business interests
  4. User consent

6 . Use of Data for Marketing Purposes

We use the personal information that you share with us to enhance your customer experience and provide you with information that might be of interest to you. By providing your personal details, you agree to receive marketing communications from us.

Marketing Communications: When you share your contact information with us, you are consenting to receive marketing emails and SMS messages from Alpha CRM. These communications may include information about our new products, special offers, and other promotions tailored to your interests.

Scope of Marketing: We believe in providing you with relevant and timely information. To this end, your data will be used exclusively by Alpha CRM for the purpose of sending you promotional messages that we believe may be of interest to you.

Withdrawal of Consent: You have the right to withdraw your consent at any time. If you decide that you no longer wish to receive marketing messages from us, you can opt out by following the unsubscribe instructions included in each marketing communication or by contacting us directly through the contact details provided in our policy.

By sharing your information with Alpha CRM, you acknowledge and agree that your data will be used for marketing purposes as described above.

7. Third-Party Data Sharing

We share data with the following categories of third parties:

  • AWS (hosting provider)
  • Stripe (payment processing)
  • Analytics providers
  • Customer support tools

All third-party providers are contractually bound to protect your data and comply with applicable data protection laws.

8. Data Retention

  • Active Accounts: Data is retained for the duration of your subscription
  • Cancelled Accounts: Data is retained for 6 months after subscription termination
  • Backups: Performed hourly and retained for disaster recovery purposes
  • Usage Logs: Retained for 12 months

9. Your Rights Under GDPR and CCPA

You have the right to:

  1. Access your personal data
  2. Correct inaccurate data
  3. Request data deletion
  4. Restrict processing
  5. Data portability (export in CSV format)
  6. Object to processing
  7. Withdraw consent

To exercise these rights, contact us at support@alphacrm.ai.

10. International Data Transfers

When we transfer data outside the EU/EEA, we ensure appropriate safeguards through:

  1. EU Standard Contractual Clauses
  2. Adequacy decisions
  3. Data Processing Agreements

11. Security Measures

We implement appropriate technical and organizational measures including:

  1. Data encryption in transit and at rest
  2. Access controls and authentication
  3. Regular security assessments
  4. Employee training
  5. Secure data centers
  6. Regular backups
  7. Monitoring and logging

12. Data Breach Procedures

In the event of a data breach, we will:

  1. Notify affected users within 72 hours
  2. Inform relevant supervisory authorities
  3. Provide details about the breach and its impact
  4. Take measures to minimize impact
  5. Document the incident and response

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through email notification, notice on our website or in-app notification.

14. Contact Information

For privacy-related inquiries:

  • Data Protection Officer: dpo@alphacrm.ai
  • Support: support@alphacrm.ai
  • General Contact: contact@alphacrm.ai

15. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. For users in France, the supervisory authority is:

Commission Nationale de l’Informatique et des Libertés (CNIL)

3 Place de Fontenoy

TSA 80715

75334 PARIS CEDEX 07

France